{"id":1529,"date":"2026-04-29T15:11:39","date_gmt":"2026-04-29T18:11:39","guid":{"rendered":"https:\/\/www.urbs.curitiba.pr.gov.br\/portal\/?page_id=1529"},"modified":"2026-04-29T15:14:10","modified_gmt":"2026-04-29T18:14:10","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www.urbs.curitiba.pr.gov.br\/portal\/conheca-a-urbs\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A Ouvidoria da URBS \u00e9 o canal de comunica\u00e7\u00e3o direto entre o cidad\u00e3o e a empresa, atuando com imparcialidade e transpar\u00eancia na escuta da popula\u00e7\u00e3o. Recebe, analisa e encaminha as manifesta\u00e7\u00f5es dos usu\u00e1rios &#8211; sejam elas sugest\u00f5es, elogios, solicita\u00e7\u00f5es, reclama\u00e7\u00f5es ou den\u00fancias &#8211; \u00e0s \u00e1reas competentes da URBS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Acompanha o tratamento dado a cada caso, verifica a efetiva conclus\u00e3o das manifesta\u00e7\u00f5es e entra em contato com o cidad\u00e3o para informar os resultados obtidos, garantindo o retorno e a resposta \u00e0s demandas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O atendimento pode ser realizado de forma direta: qualquer interessado pode procurar a Ouvidoria para registrar sua manifesta\u00e7\u00e3o, que ser\u00e1 acolhida com respeito, seriedade e compromisso com a melhoria cont\u00ednua dos servi\u00e7os prestados.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Endere\u00e7o:<\/strong> Avenida Presidente Afonso Camargo 330 &#8211; Pr\u00e9dio da URBS<\/li>\n\n\n\n<li><strong>Telefones:<\/strong> (41) 3320-3018<\/li>\n\n\n\n<li><strong>Hor\u00e1rio de Atendimento:<\/strong> das 12:30h \u00e0s 18h de segunda a sexta-feira<\/li>\n\n\n\n<li><strong>E-mail:<\/strong> <a href=\"mailto:ouvidoriaurbs@urbs.curitiba.pr.gov.br\">ouvidoriaurbs@urbs.curitiba.pr.gov.br<\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Relat\u00f3rio<\/strong><\/td><td><strong>Link<\/strong><\/td><\/tr><tr><td>Relat\u00f3rio Anual de 2024<\/td><td><a href=\"https:\/\/www.urbs.curitiba.pr.gov.br\/PORTAL\/ouvidoria\/documentos\/RelatorioAnualOuvidoria2024.pdf\" type=\"link\" id=\"https:\/\/www.urbs.curitiba.pr.gov.br\/PORTAL\/ouvidoria\/documentos\/RelatorioAnualOuvidoria2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Ver Relat\u00f3rio<\/a><\/td><\/tr><tr><td>Relat\u00f3rio Anual de 2025<\/td><td><a href=\"https:\/\/www.urbs.curitiba.pr.gov.br\/PORTAL\/ouvidoria\/documentos\/RELATORIO_ANUAL_OUVIDORIA_2025.pdf\" type=\"link\" id=\"https:\/\/www.urbs.curitiba.pr.gov.br\/PORTAL\/ouvidoria\/documentos\/RelatorioAnualOuvidoria2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Ver Relat\u00f3rio<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>A Ouvidoria da URBS \u00e9 o canal de comunica\u00e7\u00e3o direto entre o cidad\u00e3o e a empresa, atuando com imparcialidade e [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1532,"parent":543,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-thumbnail.php","meta":{"footnotes":""},"class_list":["post-1529","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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